Car Hire Bilbrook

Begin With the Person Holding the Keys

Start with the main driver. Note where their licence was issued and whether it carries points, since operators differ on both. Ask how a second driver joins the agreement and which documents the firm expects at the desk. Raising these matters early keeps the booking from stalling later.

Match the Car to the Luggage, Not Just the Seats

Be honest about luggage. Five seats mean little once several large cases and a pushchair compete for boot space, so list everything bulky in your first message. When two vehicle sizes both look adequate on paper, the roomier choice spares you trouble at every stop on a busy day.

Set Out the Times, Including the Handback

Say plainly how long you need the car and ask for collection, return and opening times in writing. If your plans might shift — dropping the car back a day earlier, say — mention it while the booking is still forming, because a flexible return is easier to arrange then.

Ask About Money and Cover Before You Collect

Put money questions in the same enquiry. Ask what insurance comes as standard, how large the excess stands, and whether windscreens or belongings sit outside the policy. Whether the particular model you prefer is actually free on your dates will only become clear once the firm replies.

Common Questions