Car Hire Shap

Begin With the Collection, and Don't Rush It

Arriving flustered and grabbing the keys sets you up for disputes later. Give yourself a proper buffer, then walk the vehicle slowly, photographing panels, wheels and glass. Note any scuff in the app or on paper. Ten unhurried minutes at the start saves hours of argument at the end.

Sort the Drivers and Documents Well Beforehand

If two people will share the driving, both licences and ID must be arranged in advance, not negotiated at the counter. A driver added on the day costs more and delays everyone. Confirm the essentials by phone or email first, since what's actually free to collect on a given date can vary.

Give the Return Its Own Share of Thought

The drop-off deserves the same attention as pickup. Check the fuel level against the agreed policy, clear out bags and wrappers, and allow slack in your schedule for traffic or a last stop. Arriving late because the day was back-loaded turns a calm finish into a scramble.

Ask the Right Questions and Name the Essentials Early

Raise mileage limits, fuel rules and out-of-hours arrangements before signing anything. If your itinerary involves several stops, say so and ask what happens if plans stretch. A short list of questions at the start beats a long phone call from a layby halfway through the trip.

Common Questions