Van Hire Mitchel Troy

Start With the Load, Not the Vehicle

Begin by measuring what actually needs to travel: boxes, furniture, a fridge, a stack of pallets. Note the heaviest item and the longest one. With those figures, the hire firm can suggest the right size, and you avoid paying for space you never fill or making a second trip you hadn't planned.

Describe the Ground at Both Addresses

Think about where the van will stop at each end. Is there a driveway, a loading bay, or only a narrow lane? Mention steps, gates, gravel or steep slopes. A larger van that cannot squeeze into place helps nobody, so describing the terrain first steers you towards something practical.

Put the Driver's Licence at the Top of the Message

Whoever will drive, list their licence details early: how long they have held it, any categories held, and points or endorsements if relevant. Categories decide which van weights are open to you, so leading with this fact lets the hire firm rule out unsuitable options straight away rather than at the last moment.

Set the Dates and the Cost Questions Down Together

State your collection and return days, plus roughly how many miles you expect to cover. Then ask your money questions in the same message: total cost, mileage allowance, fuel expectations and what happens if you return the van late. Grouping them means one reply covers everything, which matters when your schedule leaves little slack.

Common Questions