Van Hire Navenby

Set the Dates Before You Dial

Fix your collection date first. Fix the return date too. Give yourself an extra morning if the drop-off might run long. A clear window lets the hire firm match you to the right van. Vague dates lead to rushed choices. Write the dates down before you make the call.

Describe the Load on Paper, Not From Memory

Measure everything before you enquire. Note the longest item, the heaviest box, and any awkward shapes. Sketch the load if that helps. Picture a customer moving shelving units that barely fit a standard cargo bay. A written list of dimensions lets the hire firm suggest the right size first time.

Raise the Driver and Both Addresses Honestly

Say who will drive. Then describe both addresses in full. Imagine a delivery to a yard with a low arch and a tight turn at the entrance. Mentioning that detail early means the hire firm can rule out larger vans straight away. Honesty here saves a wasted trip.

Sort the Documents Well Before Collection Morning

Gather the paperwork days ahead. Dig out your driving licence early. Find a recent proof of address. Check that any second driver has the same ready. Ask which documents the firm actually wants, since requirements differ. A folder prepared on Tuesday beats a frantic search on collection morning.

Common Questions