Van Hire Studham

Two Handovers, Not One

Collection opens with a walk-round to note existing scuffs before you sign; that record protects you from later disputes. Return brings a second check of condition and fuel. Both run longer than expected, and a multi-day hire simply gives more opportunity for new marks. Give each its own slot.

Sort the Desk Questions Early

Licence checks, identification and deposits sink more bookings at the desk than any vehicle fault. Ask weeks ahead what the operator requires. Declare endorsements or a foreign licence during the enquiry, not at collection. Query insurance gaps, excess size and mileage limits while you can still shop around.

Let the Return Hour Rule the Diary

Over a week-long booking, the final hour matters more than the first. Agree the drop-off time before anything else, then work backwards. If the job might overrun, say so while the booking is still forming — extending later costs more than asking now. Weekend return hours differ; check them.

Describe the Job Honestly

The right van depends on honest answers about three things. List every item and measure the awkward pieces; one tall wardrobe settles the size question alone. Say if the driver usually manages only a family car. Mention narrow lanes or height barriers at either end. Then ask which sizes fit.

Common Questions